FAQ’s
AME Luxe Shop – Frequently Asked Questions (FAQ)
Browse our curated selection of luxury items on our website. Once you've found a product you'd like to purchase, select any specific options (such as size or color), and click "Add to Cart." Follow the on-screen instructions to complete your purchase.
We accept major credit and debit cards. Payment must be received in full before we dispatch any products.
If you wish to cancel or modify your order, please contact us immediately at orders@ameluxe.com. While we will do our best to accommodate your request, we cannot guarantee changes or cancellations once the order has been processed.
We offer the following shipping options:
United Kingdom (Domestic):
Standard Delivery (3-5 business days): Free on orders over £250; £5.99 for orders under £250.
Express Delivery (Next-Day, if ordered before 2 PM): £12.99.
Same-Day Delivery (London only, if ordered before 12 PM): £29.99.
International Shipping:
Standard International (5-10 business days): £19.99 (Europe) / £29.99 (Rest of World).
Express International (2-5 business days): £39.99 (Europe) / £49.99 (Rest of World).
Once your order has been dispatched, you will receive an email with tracking information. You can use this information to monitor the delivery status of your package.
Yes, we offer international shipping. Please refer to our shipping options above for details on costs and delivery times.
You may return products within 30 days of receipt if they are in their original, unused condition. Personalized or bespoke items, perishable goods, and items designated as "final sale" cannot be returned.
To initiate a return or exchange, please contact our customer service team at returns@ameluxe.com with your order number and details of the item(s) you wish to return or exchange. We will provide you with further instructions.
Refunds will be processed to the original payment method within 14 days of receiving the returned product.
Yes, all our products are sourced from reputable vendors and are guaranteed to be authentic.
Each product is carefully selected to meet our high-quality standards. We work closely with our vendors to ensure that every item we offer reflects the luxury and excellence that AME Luxe stands for.
We are committed to protecting your privacy and ensuring the security of your personal information. For detailed information, please refer to our Privacy Policy.
Yes, we use industry-standard encryption technologies to protect your payment information during transmission and storage.
You can reach our customer service team by emailing support@ameluxeconcierge.com.
We are available Monday to Friday, 9 AM to 6 PM GMT.
Yes, AME Luxe offers luxury concierge services, including property management, travel arrangements, event planning, and more. For more information, please visit our Concierge Services page.