HELP CENTER
AME Luxe Shop – Help Centre
Welcome to the AME Luxe Shop Help Centre. We are dedicated to providing exceptional service to our valued customers. Below, you will find answers to common queries regarding shopping with us. If you need further assistance, feel free to contact us.
Getting Started
How do I create an account?
Creating an account with AME Luxe is simple:
- Click on the “Sign Up” button at the top of our website.
- Enter your email address and create a secure password.
- Complete your profile with your billing and shipping details for a smoother checkout experience.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save your details, and receive exclusive member benefits.
Ordering & Payment
How do I place an order?
- Browse our luxury selection and select the item(s) you want.
- Click “Add to Cart” and proceed to checkout.
- Enter your shipping details and select a preferred payment method.
- Review and confirm your order.
- Receive an order confirmation email with your details.
Which payment methods do you accept?
We accept:
- Major credit & debit cards (Visa, MasterCard, American Express)
- Apple Pay & Google Pay
- PayPal
All payments are securely processed with encryption technology.
Can I modify or cancel my order?
We aim to process orders swiftly, so modifications and cancellations are only possible within 1 hour of placing your order. Contact orders@ameluxe.com immediately if you need to make changes.
Shipping & Delivery
Where do you ship to?
We offer domestic and international shipping to most countries worldwide.
What are your delivery options?
United Kingdom (Domestic)
- Standard (3-5 business days) – Free on orders over £250; £5.99 for orders under £250.
- Express (Next-Day if ordered before 2 PM) – £12.99.
- Same-Day (London only, if ordered before 12 PM) – £29.99.
International Shipping
- Standard (5-10 business days) – £19.99 (Europe) / £29.99 (Rest of World).
- Express (2-5 business days) – £39.99 (Europe) / £49.99 (Rest of World).
Luxury Concierge Delivery (Premium White-Glove Service)
For ultra-luxury and high-value orders, we offer a bespoke hand-delivery service. Contact concierge@ameluxe.com for details.
How can I track my order?
Once your order has been dispatched, you will receive an email with tracking details. You can also log in to your account to check the status of your shipment.
Will I have to pay customs or import duties?
International orders may be subject to customs fees and import duties, which are the responsibility of the recipient.
Returns & Refunds
What is your return policy?
We offer hassle-free returns within 30 days of delivery, provided items are in unused and original condition.
How do I return an item?
- Contact support@ameluxeconcierge.com with your order number and reason for return.
- We will provide you with a return authorization and instructions.
- Once we receive your item, a refund will be processed within 14 days to the original payment method.
Which items are non-returnable?
- Personalized or custom-made products
- Items marked as “Final Sale”
- Perishable goods
Product Information & Authenticity
Are all products authentic?
Yes, we guarantee that all our products are sourced from trusted vendors and luxury brands to ensure authenticity.
Do you offer product warranties?
Some items may come with a manufacturer’s warranty. Please check the product description or contact us for details.
Security & Privacy
How do you protect my personal data?
Your privacy is our priority. We use secure encryption and comply with industry standards to protect your personal data. See our Privacy Policy for more details.
Is my payment information secure?
Yes, all transactions are processed through secure payment gateways and are protected against fraud.
How can I reach customer support?
Our customer service team is available Monday – Friday, 9 AM – 6 PM GMT.
- 📧 Email: support@ameluxe.com
- 🏢 Registered Address: 24 City Road, London EC1V 2NX
Do you offer concierge services?
Yes, AME Luxe offers luxury concierge services, including VIP experiences, travel, and event planning. Learn more at our Concierge Services page.